Don't do it!!!
Having been with Quickbooks for 10 years since my ex-accountant suckered me into it I've a few observations.
1. Said accountant no longer uses it.
2. Customer services are selective as to whether they respond and irritatingly unhelpful when they do
3. Multi-currency costs lots extra. If you are a small scale exporter go elsewhere for cheaper.
4. If you want to get out? They make it close to impossible for you to take your accounts with you. This should be against the law but they can afford clever lawyers.
5. UI is a joke.
6. No sign of them offering auto-uploading to U.K. tax authorities as will have to happen by law soon. In obfuscating they'll keep suckers like me who can't leave but will lose business.
7. If they do? Serves them right. If they get in a huff over Brexit and stuff us Brits? I'm no fan of Brexit but be thankful for small mercies.
By Marc Diamond
A superb help to my business invoicing and payments are so easy to send/view and accept. Easy to use and never had a problem.
So much effort!!
Downloaded this to try and make my life easier but setting it up is so much hassle!! Can't add my bank account for some reason though I believe I'm typing the right details in - zero replies to my emails for help and whenever I've called for help I end up speaking to someone who obviously has no clue about the app for 30 mins - why is it so difficult?! Don't bother.
This has really simplified my life! Looks professional and easy to use.
I just really want to know how much I’ve turned over this month. Can’t see how to get this easily in this app. In the desktop version it is on the desktop. Can’t find anything about this
By Ian McEvoy
Use all three daily ..but only enjoy using this..!!!
Slow, expensive and with poor support
I have been using Quckbooks for a year now. It's terribly slow on here and also on the pc, the support is dire, and mostly just does not respond.
The only thing that happens quickly in this app is the removal of service if you fail to pay your subscription.
Now I'm looking for an alternative that I can migrate my business info etc to without too much fuss.
Just what we needed. We started a company a year ago and wish we had used quickbooks right from the beginning. It's simple to use and powerful enough to do everything we need to run the accounts effectively.
Slow, clumsy. There are far better apps on the market. Don't waste your money.
I have to switch from another Accounting software to quickbooks and every thing is easy to use and easy to navigate.I use it on my phone,desktop in the office.I wish I had it ever since I have been using the other accounts software.
I find the app is very hit and miss sometimes simply logging in is a issue! There are features missing such as adding bills and the slow speeds often cause simple tasks to take an unacceptable amount of time. The QBO system is rarely able to update banking transactions on the first attempt and can take up to 7 days with numerous attempts before the transactions will download. Other issues such as the VAT section being inaccessibility for an number of days also happens on a regular basis.
Contact with the tech team normally involves explaining the issues a number of times to many different operatives before final giving up and hoping they finally sort the glitches out in their own time!
I will be looking for a suitable alternative that does not hinder my booking keeping.
It's only a trial
By ex-iq option
This looks brilliant until you've set up the account only to find out that it's a 30 trial.
By that time they've got your email.
Well done them. Clever!!
After a couple of years of bombarding to upgrade to online I gave in. No one explains how many features are locked down in the online version, until you migrate and start to use as a long time desktop user.
The product itself has a lot cleaner interface. But the support for a business product is terrible. The people you speak to don't know the product, and have no means to escalate a knowledgeable person, any attempt to get a close out to a problem is impossible, they won't commit to when an issue will be fixed and once they escalate, you are in the dark.
I want to manage my business, but since migrating to this product I feel I spend more time talking to intuit than my customers.
If someone would sit on a call and commit to close my issues, I would rate it highly as a product. But as a technical guy, clearing the browser cache is not the answer to every issue.
If your business relies on this product, I would seriously consider not bothering. I'm sure if missed our subscription then there would be some attention from the account team.
If you want to leap in the dark, then my advice is don't migrate your QB data and start afresh.
So easy to use!
Such an easy app to use, These guys have simplified bookkeeping down from something I wouldn't dare touch, to being able to raise invoices from my phone and connect my bank accounts, no hassles at all.
The guidance on using the app and getting the most from it is not very good - for someone starting out like me, I'm struggling with this.
Very easy to use and works fabulously
Tide business bank not supported :(
I'm rating this 1 star due to there being no support for setting a business account created via Tide
This is in addition to the comments I made a year ago:
I now discover that any Suppliers' invoices added as Bills (not Expenses) via the online system are NOT visible when they are looked up within the App!!
This makes the use of the app a very second-rate experience, only useful for adding expenses. The so-called all singing and dancing online version is still clearly a Beta version!)
It would be very handy when I'm on the move, but is IN NO WAY a replacement for the desktop or on-line versions.
Also, be aware that if QB has been used for any work between the times you've last used the phone app, be aware it will spend some (considerable) time to update the app database on the phone - so have a STRONG wifi signal or you'll be waiting for ages!
The ability to scan/photo receipts is a useful feature - but again trying to add a scan of a paper invoice, logged as a Bill, is not possible directly - as Bills are not viewable !!!
Intuitive and robust.
A well-designed, robust application.
With functionality that criss-crosses accounting and non-accounting domains, this is definitely a winner and a keeper.
As other reviewers have said, support is amazing.
The app is always evolving and improving.
5 stars for ease-of-use, robustness and flexibility.